At Trans Elite County Sacco Ltd, we are committed to protecting your personal data and respecting your privacy. This privacy notice explains how we collect, use, share and protect your data when you use our products, services or interact with us.

  1. Information We Collect

   We collect and process the following personal data:

  • Personal identifiable information(PII): name, date of birth, gender, national ID, passport details, and contact information such as phone numbers, email addresses and postal addresses.
  • Financial information i.e. Bank Statements, M-PESA Statements
  • Employment and business information: employment history, business details and income information.
  • Loan related information: loan applications, repayment history and creditworthiness assessment.
  • Website usage information: IP addresses, browser type, device type, operating system and cookies.

How we use your DATA

We use your personal data to:

  • Provide and manage our products and services, including account opening, savings, loans and investment products.
  • Process and manage your accounts, transactions and loan applications
  • Verify your identity, creditworthiness and eligibility for our products and services.
  • Communicate with you regarding your accounts, transactions and marketing offers.
  • Conduct market research, data analysis and improve our products and services
  • Comply with legal and regulatory requirements

Sharing Your Information

We may share your personal information with third-party service providers who may assist us in delivering our products and services, such as IT support, payment processing and credit reporting agencies. We require these third-party service providers to maintain the confidentiality and security of your personal data and use it only for the purposes we specify.

  • Protecting Your Data

We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse or alteration. We also train our employees and require third-party service providers to comply with strict security standards and confidentiality obligations.

  • Retaining Your Data

We retain your personal information as stated in our Data Retention Policy to provide our products and services, comply with legal and regulatory requirements and protect our legal rights. We may also retain your information for statistical analysis, research or other legitimate business purposes.

  • Your Rights

You have the right to:

  • Access the data we have about you
  • Correct misleading data
  • Update and delete your personal information we hold about you
  • Restrict or object to our processing of your personal data
  • Receive a copy of your personal information in a structured and machine readable format. To exercise your rights please contact us at the address provided below.
  • Contact Us

  If you have any questions or concerns about privacy practices or wish to exercise your rights, please contact us at CONTACT US section:

We may update this privacy notice from time to time to reflect changes in our privacy practices.

Effective Date: May 2023